FAQs

We're pleased to ship to the following countries worldwide:

• Canada
• United States
• Albania
• Andorra
• Austria
• Belgium
• Bosnia & Herzegovina
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Isle of Man
• Italy
• Latvia
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom
• Vatican City
• Australia
• New Zealand
• Indonesia
• Japan
• Malaysia
• Philippines
• Saudi Arabia
• Singapore
• South Korea
• United Arab Emirates

If you don't see your country here, please reach out and we can see if we can ship to your location.

Our workshop is busy crafting leather goods daily. It takes us about 1 week to make yours before shipping, but that’s because every order is made one at a time, never mass-produced.

You’ll be glad you got in line.

Once your order is ready, we ship it using the method you choose at checkout.

Canada

• Standard: Estimated 9-21 days, no tracking
• Express: Estimated 5-9 days, tracked

USA

• Standard Shipping: Estimated 5-12 days, tracked
• Express Shipping: Estimated 6-8 days, tracked

International

• Standard Shipping: Estimated 3-4 weeks, tracked where available
• Express Shipping: Faster delivery, varies by location, tracked

Shipping rates are calculated at checkout based on your order size, weight, destination, and selected shipping method. Transit times are estimates provided by the carriers and are not guaranteed. Delays can happen during holidays or busy seasons.

Remote areas may require longer delivery times.

We will always replace items lost in the mail due to the carrier's fault. 

We will not replace items lost due to customers providing the wrong delivery address. 

To replace your lost shipment, your order must have been a tracked and insured parcel per our shipping options. All un-tracked and uninsured shipments are not eligible for replacement.

When a package is shipped within Canada or the USA, no duties or customs will be imposed.

All our products are USMCA/CUSMA compliant and shipped via courier.

For all other international destinations, your package may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As a seller, we are expected to comply with the import laws and regulations of the countries we ship to. This includes accurately representing the contents of your package. For example, we must ensure that a sold item is not marked “gift” on a customs declaration form.

• Your order may be subject to VAT, import duties, and/or taxes, which are levied once your package reaches your country. 
• Popov Leather ships your package DDU, “duties and taxes unpaid,” and does not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. If you incur these additional charges, they must be rendered for your package to clear customs. 
• For more information regarding your country’s customs policies, please get in touch with your local customs office. 
• If your international order has not been received within 31 business days, please consult your local customs office and contact us.

It is normal for packages to not be scanned for up to 7-10 days when traveling to its destination. This can happen during especially busy times (November-December) or if a scan was skipped at any distribution center.

However, if it's been more than 2 weeks and you haven't seen your package updated with an entry scan, please reach out so we can investigate further.

Carriers may occasionally deliver packages to neighbors or update tracking information before the actual delivery. If this happens, please wait an additional 1-2 business days. In the meantime, check around your property (mailbox, garage, back door, etc.) and ask your neighbors if they've received it.

If a package is returned to us because of an invalid address or other delivery issues, we will issue a refund for your order minus any shipping fees.